Last Updated: Mar 6, 2025
At The Kinetic Digital, we strive to provide high-quality digital services and products. This Refund Policy explains when refunds may or may not be available.
Digital Marketing Services
Due to the time and resources involved, payments for completed work are generally non-refundable.
If work has not yet started, partial refunds may be considered at our discretion.
Website Development
Project deposits are non-refundable once planning or development has begun.
If a project is cancelled, clients are responsible for payment for work completed up to the cancellation date.
Mobile App Development
Development payments are non-refundable for completed milestones.
Any remaining unpaid milestones will be cancelled if the project is terminated.
Digital Products
Due to the nature of downloadable digital products, all sales are generally final.
Refunds may only be issued if:
- The product was not delivered.
- The purchased file is corrupted and cannot be replaced.
- Duplicate payments were made.
Subscription Services
If subscription-based services are offered, cancellation terms will be described in the applicable service agreement.
Chargebacks
If you believe a payment was made in error, please get in touch with us before initiating a chargeback. We are committed to resolving billing issues promptly.
Refund Processing
Approved refunds will be issued using the original payment method whenever possible. Processing times depend on your payment provider.
Contact
For refund requests or billing questions, please get in touch with our support team using the contact information listed on our website.